Growing numbers of Americans are doing work that they care about and enjoy.

But they're frustrated by stagnant wages, shrinking health coverage, shaky pension plans, and company polices that make it more difficult for them to do their jobs well.

Corporate executives may be becoming less loyal to their employees, but those same employees still want to be loyal to their company.

What turns a model employee into a malcontent?

Indiscriminate cost cutting and the pursuit of short-term profits prevent the best workers from doing their best work, fueling the workplace conflicts of the twenty-first century.